Privacy policy

Ember & Coil Pty Ltd (ABN 12 345 678 910) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details (name, email, phone, address) for order fulfilment
• Payment details — processed by Stripe; we do not store full card numbers
• Age-verification data — held by our third-party verifier, not by us
• Order history and account preferences
• Anonymised analytics (page views, device type, country)

How we use it

To process orders, communicate with you about your account, respond to support requests, improve our website, and meet our regulatory and tax obligations. We do not sell your information to third parties.

Sharing

We share data with the minimum necessary providers: Stripe (payments), Australia Post (shipping), our age-verification partner, and our email service provider. Each is bound by their own Australian privacy obligations.

Your rights

You can request access to or correction of your data at any time by emailing privacy@emberandcoil.com.au. Complaints can be escalated to the Office of the Australian Information Commissioner (OAIC).

Cookies

We use essential cookies for cart and login functionality and anonymous analytics cookies (no cross-site tracking). You can disable non-essential cookies in your browser.